Checklist for Virtual Showings
In this new environment, virtual showings are a necessity. Here is a great checklist for completely virtual showings. You can also download the pdf here: Virtual Showing Checklist
Prepping the Tech
◻ Schedule appointment, sending Zoom link to buyer, seller and the other agent ▪ Choose a unique, private meeting ID to eliminate the possibility of hacking
◻ Assure all parties involved have Zoom (or other video conferencing app)
◻ Assure seller has smart phone with camera or an iPad
◻ Clean up agent desktop and visible background
Prepping the Seller
◻ Conduct pre-showing meeting with seller to familiarize with Zoom and the video process. (Seller to hold device horizontally.)
◻ Have the seller prep home as they would for any other showing – no clutter, beds made, lights on, no dishes in the sink, etc.
◻ Discuss with seller that seller is not to talk, just tour through the property.
▪ Seller is NOT to try to “sell” the house, just put a spotlight on it.
▪ Remind the seller that you are keeping them safe! that this is why they have YOU their REALTOR® and that you will still filter questions, and all communications from buyers’ agents.
◻ Do a pre-showing test run
▪ Start outside
▪ Have the seller hold their device in landscape mode
▪ Guide the seller through the tour just as a buyer would
▪ Remind the seller to stay quiet – Mute them if necessary
Prepping the Buyers Agent
o Pre-meeting with buyers agent to make sure they understand how the process will work.
o Make sure buyers agent understands apps to work out any kinks with the buyer before the showing.
The Showing – Getting Set Up
◻ Put notifications on Do Not Disturb
◻ Launch Zoom meeting
◻ Confirm all parties are on meeting
◻ Make sure listing agent is HOST
◻ Make sure seller is using smartphone
◻ Advise everyone to use speaker view, NOT gallery view
◻ Host (i.e., listing agent) needs to go to seller’s video, click the three little dots and click the “SPOTLIGHT VIDEO.”
The Actual Showing
◻ Start outside so that the buyer can see the street, neighborhood and exterior of the home.
◻ Walk in as the buyer would walk in the home.
◻ Narrate the tour, but don’t over-narrate.
◻ Be sure to have seller open closets, cabinets, bathroom, storage spaces, garages etc. Include things that aren’t typically shown in marketing photos.
◻ Allow the buyer to direct or look at something again if necessary.
◻ Ask buyer if they feel they have seen what they need to see.
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